Rocks Group and their Subordinates: Sheer Rocks, Catherine’s Café, Rokuni, and Rocks Box ensure the accuracy of each order taken and sent out.

Please check the accuracy of your order upon receipt.

Perishable goods and any Deli items must be returned 24 hours after receiving them. Returned perishables and Deli items may only be accepted in their original packaging and condition.

The Return of all merchandise (clothing, bags, art, CDs, cups, plates, etc.) is allowed 30 days with the addition of all product accessories, manuals, etc. in original packaging and condition.

If any product is received damaged, customers are asked to immediately send photo evidence to Rocks Group at +1(268) 463-6161 as well as an order confirmation. Such damaged goods should be returned in their original packaging within 72 hours.

Pre-Approval is required for credit and or refunds by Rocks Group.

Cancellations for parties smaller than 14 persons, restaurant reservations, and pool or bed packages will receive a full refund once canceled with 24 hours’ notice of the reservation or order. Cancellations between 12 and 24 hours notice will be given a 50% refund. Cancellations with less than 12 hours notice will not be issued a refund and the full amount will be held.

For Groups of 14 or more persons, cancellations of restaurant reservations and pool or bed packages must occur with 48 hours’ notice to receive a full refund. Cancellations between 24 and 48 hours’ notice will receive a 50% refund, and cancellations with less than 24 hours’ notice will not be refunded.